Please wait a minute...
Frontiers of Business Research in China

ISSN 1673-7326

ISSN 1673-7431(Online)

CN 11-5746/F

Postal Subscription Code 80-977

Front. Bus. Res. China    2014, Vol. 8 Issue (1) : 49-72    https://doi.org/10.3868/s070-003-014-0003-8
research-article
Spanning Boundaries in Offshore Outsourcing Firms: A Case Study on KM System Initiatives in Wipro Technologies
Zheng Wang(),Jing Chen2()
School of Computing, National University of Singapore, Singapore 117418, Singapore
 Download: PDF(573 KB)  
 Export: BibTeX | EndNote | Reference Manager | ProCite | RefWorks
Abstract

Despite the increased attention on boundary spanning in organizations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied to the context of offshore outsourcing firms (OOFs). This paper examines the antecedents of boundary formation in OOFs and proposes that spanning activities can help OOFs to realize return from their IT investment in an effective and efficient manner. Our findings show that two theoretical models have been identified in this paper. The first model proposed that three boundaries are formed in the OOFs, namely structure, knowledge and subcultural boundaries. We explored the formation process and detailed with steps. The second model therefore is proposed to span these three boundaries and we have explored detailed mechanisms in this paper.

Keywords boundary spanning      IT governance      boundary spanners      boundary objects     
Issue Date: 05 March 2014
 Cite this article:   
Zheng Wang,Jing Chen. Spanning Boundaries in Offshore Outsourcing Firms: A Case Study on KM System Initiatives in Wipro Technologies[J]. Front. Bus. Res. China, 2014, 8(1): 49-72.
 URL:  
https://academic.hep.com.cn/fbr/EN/10.3868/s070-003-014-0003-8
https://academic.hep.com.cn/fbr/EN/Y2014/V8/I1/49
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed