Facility managers’ perceptions on building performance assessment

doi:10.15302/J-FEM-2018010

Front. Eng

2018, Vol. 5

Issue (3) : 324-333 https://doi.org/10.15302/J-FEM-2018010

RESEARCH ARTICLE

Facility managers’ perceptions on building performance assessment

Rafaela BORTOLINI, Núria FORCADA(

)

Department of Project and Construction Engineering (DPCE), Group of Construction Research and Innovation (GRIC), Universitat Politècnica de Catalunya (UPC), Terrassa, Barcelona, Spain

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Abstract

During the operational phase, building performance may decrease in various areas, so that the end users’ requirements are no longer met. Consequently, indicators are useful to assess and improve the performance of existing buildings. In this study, we carried out a literature review and organized a focus group with facility management experts to gather and analyze facility managers’ perceptions on operational indicators that could be used to assess the performance of buildings. The results revealed that the core indicators used to measure a building’s operational performance are related to safety and assets working properly, health and comfort, space functionality, and energy performance. The findings also revealed that these indicators can be obtained from three sources: a) facility managers/operators, who carry out corrective maintenance and perform technical inspections, b) regular users, who report complaints and fill-in satisfaction questionnaires, and c) sporadic users, who also fill-in satisfaction questionnaires. These indicators and their sources can contribute to a better analysis of building performance and the definition of measures to improve performance during the operational phase of a building.

Keywords building performance facility management non-residential buildings

Corresponding Author(s): Núria FORCADA

Just Accepted Date: 02 July 2018 Online First Date: 10 August 2018 Issue Date: 14 September 2018

Cite this article:

Rafaela BORTOLINI,Núria FORCADA. Facility managers’ perceptions on building performance assessment[J]. Front. Eng, 2018, 5(3): 324-333.

URL:

https://academic.hep.com.cn/fem/EN/10.15302/J-FEM-2018010
https://academic.hep.com.cn/fem/EN/Y2018/V5/I3/324

Tab.1 Performance categories and examples of operational indicators (^{Straub, 2003}; ^{Hovde and Moser, 2004}; ^{Lützkendorf and Lorenz, 2006}; ^{Preiser and Nasar, 2008}; ^{Yan et al., 2015})

Fig.1 Research process

Tab.2 Participants’ positions and level of work experience

Fig.2 Building performance assessment

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