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Frontiers of Engineering Management

ISSN 2095-7513

ISSN 2096-0255(Online)

CN 10-1205/N

Postal Subscription Code 80-905

Front. Eng    2017, Vol. 4 Issue (2) : 127-137    https://doi.org/10.15302/J-FEM-2017011
RESEARCH ARTICLE
Research and practice on system engineering management of a mobile payment project
Yongkai ZHOU(), Hongfeng CHAI
China UnionPay Co. Ltd, Shanghai 200135, China
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Abstract

The popularization of the mobile internet has given rise to demand for flexible and convenient payment methods. For China, it is necessary to keep pace with or even lead the trend of innovation and development in the age of mobile payment. From the perspective of systems engineering, this paper introduces research and implementation of China UnionPay’s mobile payment project. The general requirements and core engineering problems of the mobile payment project are summarized based on analyses of the characteristics and engineering difficulties of this project. Integration of innovative technologies is introduced to resolve the contradiction between ease-of-use and security. A rapid iterative development process is adopted to improve the product release efficiency as well as the users' experience. The launch of the mobile payment project also opens the window to coordinating and upgrading the whole payment industry chains.

Keywords systems engineering      mobile payment      engineering management method      Mobile QuickPass      national information security      rapid iteration process      financial security      coordination and cooperation     
Corresponding Author(s): Yongkai ZHOU   
Just Accepted Date: 07 June 2017   Online First Date: 28 June 2017    Issue Date: 17 July 2017
 Cite this article:   
Yongkai ZHOU,Hongfeng CHAI. Research and practice on system engineering management of a mobile payment project[J]. Front. Eng, 2017, 4(2): 127-137.
 URL:  
https://academic.hep.com.cn/fem/EN/10.15302/J-FEM-2017011
https://academic.hep.com.cn/fem/EN/Y2017/V4/I2/127
Fig.1  The ongoing and estimated transaction amount and growth rate of China’s mobile payment market (Ge and Shi, 2016)
Fig.2  Illustration of ‘bankcard simulation’ in the Mobile QuickPass design
Fig.3  The system architecture of TEEI (Chai et al., 2014)
Fig.4  Framework of the Mobile QuickPass risk management system
Fig.5  Development process of rapid iteration
ObjectiveStageActions
Ensure product quality before online deploymentRequirement AnalysisEstablishment of Mobile QuickPass sample user database
Investigation of Mobile QuickPass end user requirements
DesignFormulation of Mobile QuickPass product design specifications
Expert analysis of Mobile QuickPass UI design
Pre-releaseTesting and validation
Improve user experience via feedback and rapid iterationPost-releaseExpert analysis of released Mobile QuickPass products
Checking of the enforcement of the UI design
Volunteer testing and feedback
Questionnaire investigation and feedback
Hotline and complaint feedback
Tab.1  Mechanism of user experience based rapid iteration
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