High-end equipment customer requirement analysis based on opinion extraction

doi:10.15302/J-FEM-2018035

Front. Eng

2018, Vol. 5

Issue (4) : 479-486 https://doi.org/10.15302/J-FEM-2018035

RESEARCH ARTICLE

High-end equipment customer requirement analysis based on opinion extraction

Yuejin TAN, Yuren WANG(

), Xin LU, Mengsi CAI, Bingfeng GE

College of Systems Engineering, National University of Defense Technology, Changsha 410073, China

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Abstract

Acquisition and analysis of customer requirements are the essential steps in high-end equipment design. Considering that Internet and big data technologies are integrated into the manufacturing industry, we propose a method of analyzing customer requirements based on open-source data. First, online data are collected with focused crawlers and preprocessed to filter noise and duplicate. Then, user opinions are extracted based on the defined template, and users’ sentiments are analyzed. Based on the relationship between user sentiments and attribute parameters, the parameter range that satisfies customers can be obtained. The proposed method is evaluated by using an example of new energy vehicle to verify its availability and feasibility.

Keywords requirement analysis opinion extraction high-end equipment new energy vehicle

Corresponding Author(s): Yuren WANG

Just Accepted Date: 14 August 2018 Online First Date: 25 September 2018 Issue Date: 29 November 2018

Cite this article:

Yuejin TAN,Yuren WANG,Xin LU, et al. High-end equipment customer requirement analysis based on opinion extraction[J]. Front. Eng, 2018, 5(4): 479-486.

URL:

https://academic.hep.com.cn/fem/EN/10.15302/J-FEM-2018035
https://academic.hep.com.cn/fem/EN/Y2018/V5/I4/479

Fig.1 Dependency parsing

Fig.2 High-end equipment customer requirement analysis process

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