Please wait a minute...
Shopping Cart Email List Chinese
Advanced Search Fig/Tab
Frontiers of Engineering Management

ISSN 2095-7513

ISSN 2096-0255(Online)

CN 10-1205/N

Postal Subscription Code 80-905

Featured Articles  |  Most Downloaded  |  Most Reading
Online Submission Subscribe to Our RSS Content Feed
Front. Eng    2016, Vol. 3 Issue (3) : 224-230    https://doi.org/10.15302/J-FEM-2016036
ENGINEERING MANAGEMENT THEORIES AND METHODOLOGIES
Quality Function Deployment Implementation in Construction: A Systematic Literature Review
Elizabeth A. Cudney1(), William L. Gillis2
1. Department of Engineering Management and Systems Engineering, Missouri University of Science and Technology, Rolla, MO 65409, USA
2. Department of Civil, Architectural, and Environmental Engineering, Missouri University of Science and Technology, Rolla, MO 65409, USA
 Download: PDF(168 KB)   HTML
 Export: BibTeX | EndNote | Reference Manager | ProCite | RefWorks
Abstract

The construction of new buildings represents a significant investment. The goal of new building construction is to maximize value and minimize cost while staying on time and within budget. Translating customer requirements into engineering terms for new construction design is vital for a construction project to be successful. Quality function deployment has been successfully used in product development to capture the voice of the customer and translate it into engineering characteristics. Quality function deployment then carries these parameters into production and service to ensure the voice of the customer is being met with the final product. The house of quality, a tool within quality function deployment, can provide a means for comparison of owner’s project requirements and the proposed design, along with identifying how the design decisions impact meeting customer requirements and green building requirements. Quality function deployment can effectively link the project phases through design and construction and into operations and maintenance to ensure the owner’s project requirements are met with the final building. This research identifies and categorizes studies of quality function deployment applications in construction. The research method used is a systematic literature review from databases related to quality function deployment in the construction industry published in the periodicals through 2016. The principal findings of implementations, practices, and integrated approaches are then summarized. This article intends to propel further research of quality function deployment in the construction sector.
Keywords construction      engineering management      quality function deployment      systematic review     
Corresponding Author(s): Elizabeth A. Cudney   
Online First Date: 05 December 2016    Issue Date: 22 December 2016
 Cite this article:   
Elizabeth A. Cudney,William L. Gillis. Quality Function Deployment Implementation in Construction: A Systematic Literature Review[J]. Front. Eng, 2016, 3(3): 224-230.
 URL:  
https://academic.hep.com.cn/fem/EN/10.15302/J-FEM-2016036
https://academic.hep.com.cn/fem/EN/Y2016/V3/I3/224
Step Description
1 Determine what the customer wants. These are known as the “whats”
2 Conduct a competitive assessment to determine how well the organization meets the customer requirements compared to the competition
3 Determine the key focus for designing the product or service based on the competitive assessment
4 Develop methods to measure or control the product, process, or design to ensure customer requirements are consistently met. These are known as the “hows”
5 Evaluate the proposed design requirements (hows) against the customer requirements (whats). This is performed in the relationship matrix
6 Evaluate the design tradeoffs. This is performed in correlations matrix or “roof” of the house of quality
7 Determine the key design requirements that should be focuses on. This is in the “basement” of the house of quality and is commonly referred to as the “how much”
Tab.1  Steps for Creating the House of Quality
Fig.1  House of Quality.
Phase Phase description Phase steps Output
1. Planning The research aim, objectives, and scope are outlined based on the research topic, time, cost, and quality 1) Determine the systematic review objectives and scope;
2) Screen key articles based on scope		 Review protocol
2. Sampling The literature is searched using the review protocol to provide a transparent repeatable search 1) Search the articles;
2) Select the articles		 Selected relevant articles
3. Analyzing Data and evidence are pulled from the selected sources and categorized to produce explanations or theories for the various findings 1) Data extraction
2) Data coding		 Descriptive analysis and future research agenda
4. Reporting The systematic review report documents the review process which enables repeatability of the review 1) Write the report detailing the review process, results, analysis, and gaps;
2) Document evidence into practice.		 Systematic review report
Tab.2  Systematic Review Phases
Planning steps Review questions Scope
Context Which relationships, institutional settings, or wider systems are being studied? Construction industry
Intervention Which effects of the events, actions, or activities are being studied? Quality function deployment, house of quality
Mechanism What are the mechanisms that explain the relationship between interventions and outcomes? House of quality implementation process
Output What are the effects of the interventions? Benefits, barriers, limitations, motivation
Tab.3  C-I-M-O Framework
Journal Number of articles
Automation in Construction 1
Building and Environment 1
Construction Management and Economics 1
Engineering Management Journal 1
Frontiers of Engineering Management 1
International Journal of Quality & Reliability Management 2
Journal of Cleaner Production 1
Journal of Construction Engineering and Management 4
Journal of Facilities Management 1
Quality Management Journal 1
Book chapter 1
Conference papers 3
Tab.4  Publications by Journal
Fig.2  Publications by Year.
1 H. Abdul-Rahman, , C. L. Kwan, , & P. C. Woods, (1999). Quality function deployment in construction design: application in low-cost housing design. International Journal of Quality & Reliability Management, 16(6), 591–605.
2 S. Ahmed, , L.P. Sang, , & Z. Torbica, (2003). Use of quality function deployment in civil engineering capital project planning. Journal of Construction Engineering and Management, 129, 358–368.
https://doi.org/10.1061/(ASCE)0733-9364(2003)129:4(358)
3 J. Caulfield, (2015). Construction will outpace worldwide GDP growth over the next 15 years.
4 L.K. Chan, , & M.L. Wu, (2002). Quality function deployment: a comprehensive review of its concepts and methods. Quality Engineering, 15, 23–35.
https://doi.org/10.1081/QEN-120006708
5 D. Clausing, (1994). Total quality development: a step-by-step guide to world class concurrent engineering. New York: The American Society of Mechanical Engineers.
6 J.J. Cristiano, , J.K. Liker, , & C.C. White, (2000). Customer-driven product development through quality function deployment in the U.S. and Japan. Journal of Product Innovation Management, 17, 286– 308.
https://doi.org/10.1016/S0737-6782(00)00047-3
7 E. Cudney, , & T. Agustiady, (2016). Design for six sigma: a practical approach through innovation. New York: CRC Press.
8 E. Cudney, , C. Elrod, , & A. Uppalanchi, (2012). Analyzing customer requirements for the American society of engineering management using quality function deployment. Engineering Management Journal, 24, 47–57.
https://doi.org/doi:10.1080/10429247.2012.11431928
9 D.J. Delgado-Hernandez, , K.E. Bampton, , & E. Aspinwall, (2007). Quality function deployment in construction. Construction Management and Economics, 25, 597–609.
https://doi.org/10.1080/01446190601139917
10 D. Denyer, , & D. Tranfield, (2009). Producing a systematic review. In Buchanan D. A., & Bryman A. (Eds.), The sage handbook of organization research methods (pp. 671–689). Cornwall: Sage Publications Ltd.
11 I. Dikmen, , M.T. Birgonul, , & S. Kiziltas, (2005). Strategic use of quality function deployment in the construction industry. Building and Environment, 40, 245–255.
https://doi.org/10.1016/j.buildenv.2004.07.001
12 N. Eldin, , & V. Hikle, (2003). Pilot study of quality function deployment in construction projects. Journal of Construction Engineering and Management, 129, 314–329.
https://doi.org/10.1061/(ASCE)0733-9364(2003)129:3(314)
13 J. Ezzell, , E. Cudney, , G. Mazur, , & J. Phelps, (2016). One size does not fit all: utilizing quality function deployment for course design. Quality Management Journal, 23, 37–53.
14 W. Gillis, , & E. Cudney, (2014). A new methodology for eco-friendly construction–utilizing quality function deployment to meet LEED requirements. In Azevedo, S., Brandenburg, M., Carvalho, H., & Cruz-Machado, V. (Eds), Eco-Innovation and the development of business models: lessons from experience and new frontiers in theory and practice (pp. 245–273). Berlin Heidelberg: Springer.
15 W. Gillis, , & E. Cudney, (2015a). A standard for the commissioning process. Frontiers of Engineering Management, 2, 39–51.
https://doi.org/10.15302/J-FEM-2015006
16 W. Gillis, , & E. Cudney, (2015b). A methodology for applying quality function deployment to the commissioning process. Engineering Management Journal, 27, 177–187.
https://doi.org/10.1080/10429247.2015.1098174
17 Global Construction Perspectives and Oxford Economics. (n.d.). Global Construction 2030.
18 J.R. Hauser, , & D. Clausing, (1988). The house of quality. Harvard Business Review, 66, 63–73.
19 IHS. (2013). Global executive summary.
20 M. Jeong, , & H. Oh, (1998). Quality function deployment: an extended framework for service quality and customer satisfaction in the hospitality industry. International Journal of Hospitality Management, 17, 375–390.
https://doi.org/10.1016/S0278-4319(98)00024-3
21 E.E. Karsak, , S. Sozer, , & S.E. Alptekin, (2003). Product planning in quality function deployment using a combined analytic network process and goal programming approach. Computers & Industrial Engineering, 44, 171–190.
https://doi.org/doi:10.1016/S0360-8352(02)00191-2
22 D. Lee, , & D. Arditi, (2006). Total quality performance of design/build firms using quality function deployment. Journal of Construction Engineering and Management, 132, 49–57.
https://doi.org/10.1061/(ASCE)0733-9364(2006)132:1(49)
23 J. Liu, , & F. Zeng, (2012). Research on conceptual design method for marine power plant based on QFD. Computational Intelligence and Design (ISCID), 2012 5th International Symposium on (pp. 246–249), Hangzhou.
24 J.C. Mallon, , & D.E. Mulligan, (1993). Quality function deployment–a system for meeting customers’ needs. Journal of Construction Engineering and Management, 119, 516–531.
https://doi.org/10.1061/(ASCE)0733-9364(1993)119:3(516)
25 A. Masoudi, , E. Cudney, , & K. Paryani, (2013). Customer-driven hotel landscaping design: a case study. International Journal of Quality & Reliability Management, 30, 832–852.
https://doi.org/10.1108/IJQRM-May-2011-0070
26 G. Mazur, (1996). The application of quality function deployment to design a course in total quality management at the university of Michigan College of Engineering. Proceedings of the International Congress on Quality, Yokohama, Japan.
27 K. Paryani, , A. Masoudi, , & E. Cudney, (2010). QFD Application in hospitality industry—a hotel case study. Quality Management Journal, 17, 7–28.
28 J. Romeo, , A. Smith, , S. Chotipanich, , & M. Pitt, (2014). Awareness and effectiveness of quality function deployment in design and build projects in Nigeria. Journal of Facilities Management, 12, 72–88.
https://doi.org/10.1108/JFM-07-2013-0039
29 S. Sahney, , D.K. Banwet, , & S. Karunes, (2006). An integrated framework for quality in education: application of quality function deployment, interpretive structural modelling and path analysis. Total Quality Management & Business Excellence, 17, 265–285.
https://doi.org/10.1080/14783360500450376
30 Q. Shi, , & X. Xie, (2009). A fuzzy-QFD approach to the assessment of green construction alternatives based on value engineering. Management and Service Science, 2009. MASS '09. International Conference on (pp. 1–6), Wuhan.
31 R. Singh, , C. Elrod, , & E. Cudney, (2012). Comparative analysis of quality function deployment methodologies: a case study analysis. Quality Management Journal, 19, 7–23.
32 S. Stanley, , C. Elrod, , E. Cudney, , & C. Fisher, (2015). Empirical study utilizing QFD to develop an international marketing strategy. Sustainability, 7, 10756–10769.
https://doi.org/doi:10.3390/su70810756
33 D. Tranfield, , D. Denyer, , & P. Smart, (2003). Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management, 14, 207–222.
https://doi.org/10.1111/1467-8551.00375
34 L.C. Wood, , C. Wang, , H. Abdul-Rahman, , & N.S.J. Abdul-Nasir, (2016). Green hospital design: Integrating quality function deployment and end-user demands. Journal of Cleaner Production, 112, 903–913.
https://doi.org/10.1016/j.jclepro.2015.08.101
35 Y. Q. Yang, , S. Q. Wang, , M. Dulaimi, , & S. P. Low, (2003). A fuzzy quality function deployment system for buildable design decision-makings. Automation in Construction, 12, 381–393.
https://doi.org/10.1016/S0926-5805(03)00002-5
36 J. Yuventi, , & S. Weiss, (2013). Value sensitivity of quality function deployment approaches in systems engineering-driven construction projects. Systems Conference (SysCon), IEEE International (pp. 847–852), Orlando, FL.
37 M. Zairi, , & M.A. Youssef, (1995). Quality function deployment: a main pillar for successful total quality management and product development. International Journal of Quality & Reliability Management, 12, 9–23.
https://doi.org/10.1108/02656719510089894
[1] Zoltán A. VATTAI, Levente MÁLYUSZ. Negative weights in network time model[J]. Front. Eng, 2022, 9(2): 268-280.
[2] Meishan JIA, Youquan XU, Pengwang HE, Lingmin ZHAO. Identifying critical factors that affect the application of information technology in construction management: A case study of China[J]. Front. Eng, 2022, 9(2): 281-296.
[3] Gunnar J. LÜHR, Marian G. C. BOSCH-REKVELDT, Mladen RADUJKOVIC. Key stakeholders’ perspectives on the ideal partnering culture in construction projects[J]. Front. Eng, 2022, 9(2): 312-325.
[4] Liupengfei WU, Weisheng LU, Jinying XU. Blockchain-based smart contract for smart payment in construction: A focus on the payment freezing and disbursement cycle[J]. Front. Eng, 2022, 9(2): 177-195.
[5] Fuwen TAO, Shengqiang WANG, Qingwu SONG. Management innovation and construction integration technology in Brazil’s superlarge deep-water offshore oil and gas unit project (FPSO P67/P70)[J]. Front. Eng, 2022, 9(2): 349-353.
[6] Xuling YE, Ningshuang ZENG, Markus KÖNIG. Systematic literature review on smart contracts in the construction industry: Potentials, benefits, and challenges[J]. Front. Eng, 2022, 9(2): 196-213.
[7] Lieyun DING, Weiguang JIANG, Cheng ZHOU. IoT sensor-based BIM system for smart safety barriers of hazardous energy in petrochemical construction[J]. Front. Eng, 2022, 9(1): 1-15.
[8] Jiulin LI, Limin CHEN, Hao XU, Jianlin WANG. Green Construction of National Speed Skating Oval[J]. Front. Eng, 2022, 9(1): 170-176.
[9] Liujiang KANG, Hao LI, Cong LI, Na XIAO, Huijun SUN, Nsabimana BUHIGIRO. Risk warning technologies and emergency response mechanisms in Sichuan–Tibet Railway construction[J]. Front. Eng, 2021, 8(4): 582-594.
[10] Karina B. BARTH, Carlos T. FORMOSO. Requirements in performance measurement systems of construction projects from the lean production perspective[J]. Front. Eng, 2021, 8(3): 442-455.
[11] Ningshuang ZENG, Yan LIU, Pan GONG, Marcel HERTOGH, Markus KÖNIG. Do right PLS and do PLS right: A critical review of the application of PLS-SEM in construction management research[J]. Front. Eng, 2021, 8(3): 356-369.
[12] Conrad BOTON, Yaya PITTI, Daniel FORGUES, Ivanka IORDANOVA. Investigating the challenges related to combining BIM and Last Planner System on construction sites[J]. Front. Eng, 2021, 8(2): 172-182.
[13] Changfeng YANG. Innovation and development of BeiDou Navigation Satellite System (BDS) project management mode[J]. Front. Eng, 2021, 8(2): 312-320.
[14] Mingyue LI, Zhuoling MA, Xi TANG. Owner-dominated building information modeling and lean construction in a megaproject[J]. Front. Eng, 2021, 8(1): 60-71.
[15] Xiaoxiao XU, Patrick X. W. ZOU. System dynamics analytical modeling approach for construction project management research: A critical review and future directions[J]. Front. Eng, 2021, 8(1): 17-31.
Viewed
Full text


Abstract

Cited
  Shared   
  Discussed